Refund policy

Return Policy Due to the hygiene nature of our products, we do not accept returns, exchanges, or cancellations. All sales are final. We take great care to ensure that each product meets our high-quality standards before shipment. To address specific concerns, please refer to the following:

1. Damaged or Defective Products: If your product arrives damaged or defective, contact us within 48 hours of receipt at b.garrett100@yahoo.com. Include detailed photos of the damage or defect and your order information. Our team will assess the issue and determine if a replacement or store credit is warranted.

2. Incorrect Orders: If you receive the wrong item, notify us within 48 hours of receipt. Please provide photos of the received product and your order confirmation. We will work to resolve the issue promptly.

3. Quality Assurance: All items undergo thorough inspection before shipment. By placing an order, you acknowledge that variations in color, texture, and pattern may occur, as these are natural characteristics of human hair products.

4. Final Sale Items: Custom or personalized orders and sale items are not eligible for any adjustments or review.

How to Contact Us: For any inquiries regarding your order, please email us at b.garrett100@yahoo.com.